Returns

Inspire Creationz Returns Policy

At Inspire Creationz, we are committed to ensuring your satisfaction with every purchase you make. If, for any reason, you are not completely content with your product, please review our returns policy, which aligns with UK laws and your consumer rights.

1. Returns and Refunds

You have the right to return a product and request a refund or exchange under the Consumer Contracts Regulations 2013, which apply when you make a purchase online or by phone. To initiate a return, please follow these guidelines:

  • Contact us to notify us of your intention to return the product, preferably within 14 working days of receiving your order.
  • Ensure that the product is in a re-saleable condition, which includes keeping all original packaging and labels intact, and ensuring it is undamaged and unused.
  • Return the product to us, and we will process your refund or exchange promptly.
  • Please note that any delivery charges you have incurred will be refunded if you are returning the entire order.

2. Returns Deadline

We kindly request that you inform us of your decision to return a product, unless it is faulty, within 14 days of your purchase. This timeframe allows us to provide you with the best possible service and uphold your consumer rights.

3. Products Ineligible for Return, Refund, or Exchange

Please be aware that certain products are exempt from our return, refund, or exchange policy. These include personalised items that have been specifically tailored to your requirements, such as bespoke mugs, prints, clothing, and similar products.

Your statutory rights are not affected by this policy, and we remain dedicated to ensuring your satisfaction with all other non-exempt products.

At Inspire Creationz, your crafting experience is of utmost importance to us. We strive to uphold the highest standards of customer service and adhere to UK regulations to ensure your rights as a consumer are protected. If you have any questions or concerns regarding our returns policy, please do not hesitate to contact us, and we will be more than happy to assist you.